Terms of Use

1. General Provisions

These Terms and Conditions govern the relationship between users of this website and the owner of the website PollyClean.bg, providing professional cleaning services.

By using this website, you agree to these Terms and Conditions.

2. Service Provider

The service provider is:
Polly Clean
Email: info@pollyclean.bg
Phone: +359 877 79 92 55

3. Scope of the Website

The website provides information and the ability to request services such as:

  • Regular cleaning
  • Deep cleaning
  • Office cleaning
  • Post-construction cleaning
  • Move-in / move-out cleaning

The website does not constitute an online store but a platform for service inquiries.

4. Service Requests

Requests can be made via:

  • contact forms
  • phone
  • email

Submitting a request does not constitute a binding contract. A contract is formed only after confirmation by the provider.

5. Pricing and Payments

  • Prices listed on the website are indicative and may vary depending on the scope of work.
  • Final pricing is confirmed after consultation or inspection.
  • Payment methods are agreed individually.

6. Client Responsibilities

The client agrees to:

  • provide accurate information
  • ensure access to the premises
  • inform about specific conditions or risks

The client has the right to:

  • receive the agreed service quality
  • raise concerns if expectations are not met

7. Provider Responsibilities

The provider agrees to:

  • perform services professionally and within agreed timelines
  • use appropriate equipment and cleaning products
  • maintain confidentiality

The provider reserves the right to:

  • refuse service under unsuitable conditions
  • request additional clarification or inspection

8. Liability

The provider is not liable for:

  • pre-existing damages or defects
  • incorrect or incomplete information provided by the client
  • force majeure events

Any issues must be reported within a reasonable time.

9. Cancellations

Clients may cancel or modify a booking in advance.
Late cancellations may be subject to a fee.

10. Personal Data

Personal data is processed in accordance with the Privacy Policy.

11. Cookies

The website uses cookies in accordance with the Cookie Policy.

12. Intellectual Property

All content on the website is the property of Polly Clean and is protected by applicable laws.

13. Changes

We reserve the right to update these Terms at any time.

14. Governing Law

These Terms are governed by the laws of the Republic of Bulgaria.

15. Contact

Email: info@pollyclean.bg