Privacy Policy

Art. 1 General Provisions

At pollyclean.bg, we are committed to ensuring the confidentiality and protection of your personal data, in our capacity as a Data Controller of the personal data you provide to us.

This Policy explains when and why we collect personal information (“personal information” and “personal data” are used as identical terms in this Policy) from people who visit our website and use our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may update this Policy from time to time, so please ensure that you are familiar with the current Privacy Policy. By using our website and the services provided through it, you agree to be bound by this Policy.

Any questions regarding this Policy can be sent to: info@pollyclean.bg

Art. 2 About Us

At pollyclean.bg, we provide services, products, or general information related to our business activities.

Registered address: Sofia, 1000, Sredets district, 32A Vitosha Blvd., floor 1, apartment 1.
When we use “we”, “us”, and verbs in this form below, we refer to pollyclean.bg.

Art. 3 How We Collect Personal Information

We receive information about you when you use our website pollyclean.bg.

This includes when you send inquiries for offers/information, or during the process of requesting, ordering, or using the services provided on the website.

Art. 4 What Type of Personal Information We Collect

We collect only basic personal data, which does not include special categories of personal data (“sensitive data”).

The personal information we collect includes: name, address, email address, phone number, other data required under the Accounting Act and other laws, as well as information about which pages are visited and when.

Art. 5 Why We Need Your Data

We need your personal data to provide the services offered through this website, within the framework of a contract between us, as well as to provide information you have requested or explicitly agreed to receive.

We will not collect personal data that we do not need for the purposes stated above.

Art. 6 How Your Information Is Used

We may use your information to:

Provide the services you have requested, including processing your orders and fulfilling contractual obligations;
Provide new information directly related to services you have requested;
Respond to inquiries and provide requested information;
Assist in resolving issues related to your inquiries;
Use remarketing through trusted platforms, including Google AdWords and Facebook;
Request feedback or comments regarding our services/products/training;
Conduct statistical and other analyses to improve our services;
Protect your interests in connection with the use of our website or services;
Inform you about changes to our terms, privacy policy, or services.
Art. 7 How Long We Keep Your Information

We retain your personal data only as long as necessary for the relevant purpose or as provided in a contract between us, in compliance with the Accounting Act, tax laws, and other applicable regulations in Bulgaria.

Data used for marketing purposes is retained until you notify us that you no longer wish to receive such information.

After the purposes of processing are fulfilled, your data will be deleted.

Art. 8 Who Has Access to Your Information

We do not sell, rent, or share your information for marketing purposes with third parties.

We may share your data with third-party service providers, subcontractors, or related organizations only for the purpose of providing services on our behalf.

We disclose only the necessary data and have agreements requiring these parties to protect your data and not use it for their own marketing.

We will not share your data for third-party marketing unless required by law, court order, or to prevent fraud or crime.

Data may be provided to public authorities only when required by law.

The Commission for Personal Data Protection oversees compliance, and we provide access to our data registers as required by law.

Art. 9 Where We Process Your Data

All personal data is processed in Bulgaria. For hosting and maintenance purposes, data is stored in Bulgaria.

Third parties do not have access unless required by law.

Art. 10 When We Will Contact You

You may choose whether to receive information from us.

We may contact you when necessary to:

Provide requested services;
Fulfill contractual obligations;
Provide relevant service-related updates;
Respond to inquiries;
Protect your interests;
Comply with legal requirements.

We may send newsletters if you have subscribed.

We will not contact you for marketing via email, phone, SMS, or post without your explicit consent, unless compliant with GDPR (Regulation (EU) 2016/679).

Art. 11 Your Rights (Access, Correction, Deletion)

You have the right to request:

Access to your personal data;
Confirmation of processing;
Categories, purposes, and recipients of your data;
A copy of your data;
Correction of inaccurate or outdated information;
Deletion or blocking of data processed unlawfully;
Notification to third parties of corrections or deletions.

Requests are free of charge and apply only to your personal data.

To submit a request, you must provide:

Name, address, and identifying details;
Description of the request;
Preferred response format;
Signature, date, and correspondence address;
Notarized authorization if submitted by a representative.

Requests can be signed electronically and sent to: info@pollyclean.bg

We will respond within 14 days.

Art. 12 Complaints and Objections

You have the right to:

Object to processing where legally justified;
Object to direct marketing;
Be informed before data is shared for marketing.

Complaints can be sent to info@pollyclean.bg
.

If unsatisfied, you may contact:

Commission for Personal Data Protection
Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
Phone: +359 2 915 35 18 / 15 / 19
Fax: +359 2 915 35 25
Email: kzld@cpdp.bg

Website: www.cpdp.bg

Art. 13 Security Measures

We take appropriate measures to ensure secure processing of your data.

The website uses SSL (HTTPS), ensuring encrypted communication between client and server, protecting against interception and tampering.

However, transmission over the internet is not 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Art. 14 Use of Cookies

Cookies are small data files sent to your device to recognize you during visits.

They collect statistical data about browsing behavior, helping us analyze traffic and improve services.

Cookies do not identify you personally.

By using the website, you consent to cookies, including Google Analytics.

You may disable cookies via browser settings.

Art. 15 Links to Other Websites

Our website may contain links to third-party websites.

This Privacy Policy applies only to our website. We recommend reviewing the privacy policies of other websites.

We are not responsible for third-party privacy practices.

If you accessed our site via another website, we are not responsible for their policies.